Hi, I'm Rafael 👋
I'm a passionate Cloud Administrator with expertise in managing infrastructure, configuring servers, automating deployments, and ensuring smooth operations. I am enthusiastic about bringing efficiency to system administration and streamlining development workflows. User experience, automation, and maintaining highly reliable and scalable systems matter to me.
Fresno, California
Available for new roles
About me
Curious about me? Here you have it:
A year ago, I launched my IT journey as an IT Refresh Tech at Kaiser Permanente. Our Fresno-based Refresh Program consistently outperformed nationwide. My role included upgrading hardware/software and swiftly troubleshooting.
I have honed expertise in advanced areas like Linux, AWS, Docker, Ansible, Kubernetes, Terraform, Jenkins, and Python through immersive projects, certifications, and academics. Notably, I have succeeded in enhancing cloud projects, CI/CD, and Linux server management. Seeking to advance as a Cloud/DevOps Engineer, my passion positions me as an invaluable asset for growth.
Outside of my Cloud pursuits, you can catch me at the gym or indulging in casual YouTube browsing. Equally, I am captivated by the advancement of AI and its potential to shape our systems and society, and maximize my free time accordingly. For more insights, you can follow me on Twitter where I share tech-related bites, or you can follow me on GitHub.
Finally, some quick bits about me.
- B.E. in Cloud Computing
- Full time IT Tech
- Avid learner
- Aspiring Aws Community Cloud Builder
Experience
Here is a quick summary of my most recent experiences:
IT Support Technician
- Assist in the installation, support, and maintenance of IT components and end-user computer hardware, operating systems, applications software, and related peripherals and services.
- Install and support end-user voice technology including handsets and peripherals
- Perform user computer upgrades, troubleshooting, repair, and replacement.
Nov 2023 - Present
IT Refresh Technician
- Executed hardware and software installations, upgrades, and migrations for clients, ensuring seamless IT system transitions.
- Conducted troubleshooting and provided technical support to resolve hardware and software issues.
- Documented and maintained accurate inventory records for hardware and software assets.
Oct 2022 - Nov 2023
IT Helpdesk Intern
- Provide friendly and timely technical support to users through various channels, helping them troubleshoot and resolve issues.
- Manage and document user requests in the helpdesk system, ensuring prompt resolution and proper escalation if needed.
- Contribute to the helpdesks knowledge base by creating helpful resources to assist users in resolving common problems..
Sep 2022 - Oct 2022
Work
Some of the noteworthy projects I have built:
Testimonials
Nice things people have said about me:
"Job well done! I am really impressed. He is very very good at what he does:) I would recommend Rafael to all, he is a fast learner."
Ray Luna
Senior Desktop Support - Kaiser Permanente
"Great guy, highly recommended for any Systems automation job! His skills are top-notch and he will be an amazing addition to any team."
Kevin Xiong
Desktop Support Technician - Valley Childrens Hospital
"Rafael was extremely easy and pleasant to work with and he truly cares about the project being a success. Would love to work with him again!"
Isaiah Romero
IT Enthusiast
Get in touch
What’s next? Feel free to reach out to me if you are looking for a Cloud Admin, have a query, or simply want to connect.
rafaelmoreno489@icloud.com
+1 559-476-9634
You may also find me on these platforms!